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FAQ's

Find answers to common questions about SAP Concur, training opportunities, travel requests, expense reports, reimbursements, delegate access, approvals, and the transition from PeopleSoft. This page will continue to be updated as additional resources and guidance become available.

 

General

Concur is 91国产app’s new travel and expense management system. It brings travel requests, booking, expense reporting, approvals, and reimbursements together in one platform.

91国产app is implementing Concur to provide a more modern, user-friendly experience and improve visibility, efficiency, and consistency across travel and expense processes.

Concur will be used by faculty, staff, travelers, delegates, approvers, and business support personnel involved in travel and expense activities.

Approvals

Concur sends notifications and workflow alerts when a document requires your review or action.

 

Yes. An approver may return a document when corrections or additional information are needed. The document can then be updated and resubmitted.

Approval routing may look different in Concur, but 91国产app’s approval requirements will remain in place.

Yes. Concur sends automated notifications and workflow alerts as documents move through the process.

Delegates

A delegate is someone authorized to assist with travel and expense activities on behalf of another Concur user.

Employees are provided with the certification language when they submit the report. For this reason, delegates will not be able to submit travel requests or expense reports on behalf of an employee. They will prepare these documents and then click a notify button. This will send an email to the employee letting them know that a document is ready to be submitted. They must then login and submit/certify the document

Delegate access is managed by the Travel Team. Email travel@utep.edu to request delegate assignment.

Expense Reports

Expense reports should be submitted immediately after travel. Expense reports submitted 90 days or more after the travel end date for travel expenses and 90 days or more after the expense is incurred for non travel expenses will be reported to the Payroll office as taxable income per IRS guidelines and institution policy.

Your Expense Report should reflect the actual expenses incurred, even when they differ from the estimates in the original Travel Request.

Yes. You can save an Expense Report as a work in progress and return to complete it before submission.

 

Yes. An Expense Report may include multiple expenses associated with the same trip or business purpose.

Receipts and Documentation

If a required receipt is unavailable, you may be able to submit a Missing Receipt Declaration in Concur, subject to university policy and approval requirements. This option does not apply to project- or grant-funded expenses, which require receipts.

In the applicable Expense Report, select Manage Receipts, then choose Missing Receipt Declaration and associate it with the expense.

Receipts are required for project- or grant-funded expenses, regardless of amount. For other expenses, a Missing Receipt Declaration may be used for a lost receipt over $50; it is treated as a policy exception and routed for additional review.

Yes. You can capture and upload receipt images through the Concur mobile app.

Supporting documents may be uploaded and attached to the applicable expense entry.

Support

Concur will become 91国产app’s primary travel and expense platform. Anthony Travel will remain available if you prefer to book with an agent rather than book directly in Concur.

The Concur website will be the central source for training materials, quick-reference guides, FAQs, system updates, and support information.

Contact information for the Travel Office and Concur project support team will be posted on the Concur website.

Resources may include awareness sessions, training workshops, quick guides, step-by-step instructions, recorded demonstrations, and FAQs.

Yes. 91国产app will offer awareness sessions, role-based training, hands-on workshops, guides, and other support resources. Visit the Training tab for available materials and learning opportunities.

Training dates and registration links will be posted on the Concur website and shared through campus communications.

Yes. Recorded demonstrations and reference materials will be available for on-demand support.

Transition from PeopleSoft

91国产app will provide instructions for handling existing PeopleSoft travel transactions during implementation and training.

The overall business process will remain familiar, but you will use a new system and interface designed to simplify common tasks.

No. PeopleSoft will continue to support certain university functions, while travel and expense activities transition to Concur.

Travel Requests

Yes. Your Travel Request must be submitted and approved before travel begins.

A submitted Travel Request may need to be recalled or returned before you can make changes and resubmit it.

Update the applicable Concur documents. If you need assistance, contact the appropriate departmental support resource, particularly when plans change after approval or booking.

User Experience

Yes. The Concur mobile app allows you to manage expenses and capture receipts while traveling.

Yes. You can upload receipts directly to Concur instead of managing paper copies.

Yes. Open the Travel Request or Expense Report, select Report Details, and then select Report Timeline to view its approval status and history.

Yes. A delegate may assist you based on university procedures and the permissions assigned to that role.

Connect With Us

The University of Texas at El Paso
Travel Office
University Towers, Suite 602
500 W University
El Paso, Texas 79968

E: travel@utep.edu
P: (915) 747-5171
F: (915) 747-6620